About Us

Dr. Kalob Parsons was raised in Arco, Idaho. When talking about his childhood, he said, “My parents, Rod and Virginia, taught me how to have fun working hard and living within my means.” He married Amy Murdoch from Idaho Falls and they now have 7 children who keep their home entertained and very busy.

After a couple of years of working out of state he was able to return home to Idaho Falls. Having served eastern Idaho for 11 years, he and his wife decided to open their own practice in 2015. Dr. Kalob said, “Going out on my own has been one of the hardest and most rewarding decisions I have ever made. It has brought my family closer, I can help my patients in ways that I was never able to do before, and we now have a better mechanism to teach our children blessings of hard work.” Although 7 kids and his own practice is enough to keep anyone busy, Kalob also loves gardening and Scouting.

Dr. Morgan Payne graduated from Texas Tech University Health Sciences Center with her Doctor of Audiology degree in 2024. Morgan worked for Better Hearing throughout her 4th year externship growing her skills and knowledge as a clinician as well as developing strong relationships with her patients. She cares for and treats a wide range of ages from newborns to adults. She is passionate about diagnostic testing and helping patients determine the root cause of their hearing loss and tinnitus and determining the best treatment plan. 
Morgan enjoys spending her free time and weekends outdoors with family and friends. Her favorite activities include fly fishing, camping, hiking, biking, downhill and cross-country skiing and anything that allows her to enjoy the great outdoors. Morgan says that Eastern Idaho is a great place for her to serve her patients and community as well as enjoying the beautiful outdoors.

Heidi began her time with us as an audiology assistant, working directly with providers and patients. She is very knowledgeable when it comes to helping patients get the best care for their hearing aids. She graduated with her bachelor’s degree in Communicative Disorders from Utah State University in 2017, and has been excited to put her degree to work. Heidi has now been certified as a Hearing Instrument Specialist (2023), which makes her more of an asset at our clinic. She is our go to provider to help patients do annual evaluations, fittings, hearing adjustments and follow up care- plus she is just so much fun.

Heidi is first and foremost a wife, a mother of 4 amazing children, 2 in-laws and now some grandbabies. She has lived all over the world and reports she could eat tacos every day. She loves to smile and bring joy to people’s lives. Heidi is full of life and energy, and is constantly surprising us with her talents. When you come by the office, make sure to say hello.

Tawnya works at the front desk as needed, but this intelligent caring lady is a self starter and is in charge of special projects. She is currently working on how to help us provide better coordination and care with the Veteran’s Administration. She is a full time mom of 4 children and 2 dogs (Shasta & Pepper), and will spend most of her time working from home.

Tawnya loves multi-day hikes with her family and chases elk every year with her husband. She is not afraid of a challenge. We have wanted her to join the Better Hearing team for a few years and are very pleased to have found an opportunity that will allow her to continue being the amazing mother and wife she is, and bless the lives of our patient’s.

Most of her work is behind the scenes, but if you are lucky enough to meet her you will find that you will want to instantly like her.

I came to work for Better Hearing and Audiology with over 10 years of Bookkeeping experience. I enjoy working with numbers and making sure everything is accurate. Working for Better Hearing and Audiology has given me the freedom to be successful at work and at home. My biggest goal in life is to raise successful hard-working children. I have 4 children who I love spending time with. In my spare time I love to go camping, hiking, and paddleboarding with my husband and kids.

Rocio is our Audiology Assistant who joined us in September. She previously worked in an assisted living center where she grew to love her residents. Some of her favorite memories there were when she would visit with the residents after she finished her shifts at work. Some of those residents are our patients and when they found out that we were looking for an amazing person to join our ranks they convinced Rocio to come and apply. Obviously, we agreed with our patients, she is amazing.

Rocio chose the title of Entusiasta de los audiofonos or Hearing aid enthusiast. She is fluent in Spanish and was born and raised in Idaho Falls. She is a newlywed and loves to Dance. The love of her life, (other than her husband) is her shepard husky mix named Indie after Indiana Jones. Rocio has a special love for seniors. She loves to learn about their lives and help them. She says that it makes her heart warm. So please come in and get to know Rocio and warm up her heart.

Dalana is one of our newest Audiology Assistants who will be working primarily in the Rexburg office. As she and her husband are nearing the empty nesters stage of life, she has more time to devote outside of her home and is looking to make a difference in the lives of others.

Dalana has 5 children and a daughter-in-law who fill her life with joy.  She enjoys decorating her home, organizing, reading WWII books and Sunday evenings playing games with her family. She loves dogs, especially her Chocolate lab border collie mix, Charlotte.

Dalana is excited to gain knowledge in the field of audiology and to make a positive impact in the lives of those she encounters at Better Hearing and Audiology.