We believe in bettering relationships by improving communication through better fit technologies, diagnostic testing, teaching communication strategies, and hearing preservation.
We work with most insurances
Focus is On the Patient
Only pay for services you need, as you need them
We also are one of the only hearing healthcare practices that consistently performs real ear and speech mapping – which is an industry best practice, which benefits you the patient.
Bettering Relationships by Improving Communication
Hearing is how we communicate with the world and to each other. Hearing affects our relationships and how we interact at home, church, with friends, with nature, and the world. Those relationships help give our lives meaning and purpose. We decided to use the word communication instead of hearing, because we are focused on not just helping our patients hear better, but using that hearing effectively.
Best Fit Technologies
We use recommended, established best fit practices (Clinically proven methods that give the best results such as real ear or speech mapping) as much as possible to get the best results. Although this takes a little more time and equipment, it improves patient results. Part of best fit practices mean we actually test the hearing devices on you to make sure they are doing what they are supposed to and making sure that the hearing devices are helping you in the situations that are important to you. We work with and have many patients who don’t yet need hearing aids and patients that need more than hearing aids. There are many options to help, some of them at little to no cost.
Although we work with hearing devices, we also do medical audiology where our doctors and staff work with your physician to determine the cause location of the hearing loss. If we are not your first office to visit, you may notice many pieces of diagnostic equipment that are not commonly found in most hearing offices. Our testing is very important in how the loss is treated, as well as determining how to prevent it from getting worse. Because our services are provided by Audiologists credentialed with Medicare and other insurances, we are able to do much more than just test for the purpose of selling a hearing aid. Medical audiology is an important part of our practice and we do bill insurance for that testing. Working with your insurance helps us keep our hearing aid pricing down.
Teaching Communication Strategies
Communication is so much more than just hearing. We focus on how to get the most out of your communication by teaching how hearing works, how to maximize the situation, and improve your brain’s ability to work with what it is hearing.
85-90% of adult hearing loss is considered permanent, and requires some type of amplification to improve hearing ability. There are many types of hearing protection that are designed to still let you do what you want. For example if you want to ride your Harley while listening to your favorite music and not damage your hearing, we have a solution for that.
Meet Our Team
Dr. Kalob Parsons, Au.D.
Doctor of Audiology/Owner
Dr. Kalob Parsons was raised in Arco, Idaho. When talking about his childhood, he said, “My parents, Rod and Virginia, taught me how to have fun working hard and living within my means.” He married Amy Murdoch from Idaho Falls and they now have 7 children who keep their home entertained and very busy.
After a couple of years of working out of state he was able to return home to Idaho Falls. Having served eastern Idaho for 11 years, he and his wife decided to open their own practice in 2015. Dr. Kalob said, “Going out on my own has been one of the hardest and most rewarding decisions I have ever made. It has brought my family closer, I can help my patients in ways that I was never able to do before, and we now have a better mechanism to teach our children blessings of hard work.” Although 7 kids and his own practice is enough to keep anyone busy, Kalob also loves gardening and Scouting.
Dr. Jenna Raff Au.D.
Doctor of Audiology
Dr. Jenna Raff graduated from Idaho State University with her Doctor of Audiology degree in 2022. She completed an externship and worked in Montana at an ear, nose, and throat clinic before moving back to the area to be close to family. She is currently specializing in pediatric care but loves to work with people of all ages. She had the opportunity to participate in a year-long program to better support families with children that have special health care needs, called the URLEND program (Utah Regional Leadership and Education in Neurodevelopmental Disabilities). Her heart is full when helping people connect with loved ones through hearing better.
Morgan joins us all the way from Texas Tech University as she completes her 4th year externship, rounding out her Doctor of Audiology degree. She has over 3 years of experience in direct patient care and enjoys seeing patients of all ages and building strong relationships through better hearing. She will split her time between our offices in Idaho Falls and Rexburg, serving a wide range of patients and learning from each of our audiologists to expand on her knowledge and skills. Outside of work, Morgan enjoys fly fishing, hiking, camping, and spending time with family and friends. Being a native Texan, she is interested to see how her first “real” winter goes. She is eager to learn and grow as an audiologist here at Better Hearing & Audiology!
Heidi has been a great addition to our team as an Audiology Assistant. She will be working directly with patients in teaching them how to clean their hearing aids and how to use them and their accessories. She takes care of walk in hearing aid cleanings. She graduated with a Bachelor’s degree in Communicative Disorders in Dec. 2017 from Utah State University, and was very excited to put the degree to work by joining us. She loves working with all kinds of people. We have found Heidi to have a very level head, and she is a lot of fun to work with.
Heidi is first and foremost a wife and a mother of 4 beautiful children. She has lived all over the world, and reports she could eat tacos everyday. She loves to smile and bring joy to people’s lives. Heidi is full of life and energy, and is constantly surprising us with her talents. When you come into the office around a holiday and see decorations, you can be assured Heidi had a hand in it.
Coordinator of Awesomeness
Special Projects Coordinator
Tawnya works at the front desk as needed, but this intelligent caring lady is a self starter and is in charge of special projects. She is currently working on how to help us provide better coordination and care with the Veteran’s Administration. She is a full time mom of 4 children and 2 dogs (Shasta & Pepper), and will spend most of her time working from home.
Tawnya loves multi-day hikes with her family and chases elk every year with her husband. She is not afraid of a challenge. We have wanted her to join the Better Hearing team for a few years and are very pleased to have found an opportunity that will allow her to continue being the amazing mother and wife she is, and bless the lives of our patient’s.
Most of her work is behind the scenes, but if you are lucky enough to meet her you will find that you will want to instantly like her.
Danielle joined our team March of 2021. She is our “Get-it-Done Girl”, a jack of all trades in many ways. She works primarily in our Rexburg office but you might run across her in Idaho Falls every now and again.
Danielle graduated from Brigham Young University Idaho in 2020 with an associates degree. In her free time, Danielle enjoys being a mom to her sweet little boy and playing games with her husband, even if he wins every time.
I came to work for Better Hearing and Audiology with over 10 years of Bookkeeping experience. I enjoy working with numbers and making sure everything is accurate. Working for Better Hearing and Audiology has given me the freedom to be successful at work and at home. My biggest goal in life is to raise successful hard-working children. I have 4 children who I love spending time with. In my spare time I love to go camping, hiking, and paddleboarding with my husband and kids.
Idaho Falls Receptionist
Adrean is very excited to join our team as a receptionist in our Idaho Falls Office! She has five younger siblings and found that she loved helping to care for them. She is always looking for a way to help those around her, working in a patient-focused clinic like Better Hearing and Audiology gives her that opportunity every day. She loves to make our patients laugh and is excited to learn more about hearing aids so she can better help you!
Rocio is our Audiology Assistant who joined us in September. She previously worked in an assisted living center where she grew to love her residents. Some of her favorite memories there were when she would visit with the residents after she finished her shifts at work. Some of those residents are our patients and when they found out that we were looking for an amazing person to join our ranks they convinced Rocio to come and apply. Obviously, we agreed with our patients, she is amazing.
Rocio chose the title of Entusiasta de los audiofonos or Hearing aid enthusiast. She is fluent in Spanish and was born and raised in Idaho Falls. She is a newlywed and loves to Dance. The love of her life, (other than her husband) is her shepard husky mix named Indie after Indiana Jones. Rocio has a special love for seniors. She loves to learn about their lives and help them. She says that it makes her heart warm. So please come in and get to know Rocio and warm up her heart.
What Our Patients Are Saying
Idaho Falls Location