Call us today: 208-524-4445

About Us

We believe in bettering relationships by improving communication through better fit technologies, diagnostic testing, teaching communication strategies, and hearing preservation.

At Better Hearing and Audiology, we don’t bundle our services into the cost of the hearing aids. This has the following benefits to you:
Insurance

We work with most insurances

Most insurances won’t cover hearing aids. Because we are unbundled, we can bill your insurance what they will cover, saving you money. For example, with a physician’s referral we are almost always able to bill diagnostic testing to your insurance.
Focus is On the Patient

Focus is On the Patient

Dr. Parsons learned early in his career that when a business only got paid when they sold hearing aids, their focus became “selling more hearing aids”. Our pricing keeps the focus on the patient and helping them achieve better hearing.
pay for services you need

Only pay for services you need, as you need them

This means that our service charges need to be reasonable and that our services need to be worth the cost.
Savings

Savings

Our typical patient will save $1000 to $3,000 for the same hearing aids

We also are one of the only hearing healthcare practices that consistently performs real ear and speech mapping – which is an industry best practice, which benefits you the patient.

Because of our practice philosophies, Better Hearing and Audiology has been voted Post Register

Bettering Relationships by Improving Communication

Bettering Relationships by Improving Communication

Hearing is how we communicate with the world and to each other. Hearing affects our relationships and how we interact at home, church, with friends, with nature, and the world. Those relationships help give our lives meaning and purpose. We decided to use the word communication instead of hearing, because we are focused on not just helping our patients hear better, but using that hearing effectively.

Best Fit Technologies

We use recommended, established best fit practices (Clinically proven methods that give the best results such as real ear or speech mapping) as much as possible to get the best results. Although this takes a little more time and equipment, it improves patient results. Part of best fit practices mean we actually test the hearing devices on you to make sure they are doing what they are supposed to and making sure that the hearing devices are helping you in the situations that are important to you. We work with and have many patients who don’t yet need hearing aids and patients that need more than hearing aids. There are many options to help, some of them at little to no cost.

Diagnostic Testing

Diagnostic Testing

Although we work with hearing devices, we also do medical audiology where our doctors and staff work with your physician to determine the cause location of the hearing loss. If we are not your first office to visit, you may notice many pieces of diagnostic equipment that are not commonly found in most hearing offices. Our testing is very important in how the loss is treated, as well as determining how to prevent it from getting worse. Because our services are provided by Audiologists credentialed with Medicare and other insurances, we are able to do much more than just test for the purpose of selling a hearing aid. Medical audiology is an important part of our practice and we do bill insurance for that testing. Working with your insurance helps us keep our hearing aid pricing down.

Teaching Communication Strategies

Teaching Communication Strategies

Communication is so much more than just hearing. We focus on how to get the most out of your communication by teaching how hearing works, how to maximize the situation, and improve your brain’s ability to work with what it is hearing.

Hearing Preservation

Hearing Preservation

85-90% of adult hearing loss is considered permanent, and requires some type of amplification to improve hearing ability. There are many types of hearing protection that are designed to still let you do what you want. For example if you want to ride your Harley while listening to your favorite music and not damage your hearing, we have a solution for that.

Meet Our Team

Dr. Kalob Parsons, Au.D.

Dr. Kalob Parsons, Au.D.

Doctor of Audiology/Owner

Dr. Kalob Parsons was raised in Arco, Idaho. When talking about his childhood, he said, “My parents, Rod and Virginia, taught me how to have fun working hard and living within my means.” He married Amy Murdoch from Idaho Falls and they now have 7 children who keep their home entertained and very busy.

After a couple of years of working out of state he was able to return home to Idaho Falls. Having served eastern Idaho for 11 years, he and his wife decided to open their own practice in 2015. Dr. Kalob said, “Going out on my own has been one of the hardest and most rewarding decisions I have ever made. It has brought my family closer, I can help my patients in ways that I was never able to do before, and we now have a better mechanism to teach our children blessings of hard work.” Although 7 kids and his own practice is enough to keep anyone busy, Kalob also loves gardening and Scouting.

Dr. Jenna Raff Au.D.

Dr. Jenna Raff Au.D.

Doctor of Audiology

Dr. Jenna Raff graduated from Idaho State University with her Doctor of Audiology degree in 2022. She completed an externship and worked in Montana at an ear, nose, and throat clinic before moving back to the area to be close to family. She is currently specializing in pediatric care but loves to work with people of all ages. She had the opportunity to participate in a year-long program to better support families with children that have special health care needs, called the URLEND program (Utah Regional Leadership and Education in Neurodevelopmental Disabilities). Her heart is full when helping people connect with loved ones through hearing better.  

Morgan Payne, Au.D.

Morgan Payne, Au.D.

Doctor of Audiology

Dr. Morgan Payne graduated from Texas Tech University Health Sciences Center with her Doctor of Audiology degree in 2024. Morgan worked for Better Hearing throughout her 4th year externship growing her skills and knowledge as a clinician as well as developing strong relationships with her patients. She cares for and treats a wide range of ages from newborns to adults. She is passionate about diagnostic testing and helping patients determine the root cause of their hearing loss and tinnitus and determining the best treatment plan. 
Morgan enjoys spending her free time and weekends outdoors with family and friends. Her favorite activities include fly fishing, camping, hiking, biking, downhill and cross-country skiing and anything that allows her to enjoy the great outdoors. Morgan says that Eastern Idaho is a great place for her to serve her patients and community as well as enjoying the beautiful outdoors.

Laura Pacini, Au.D.

Laura Pacini, Au.D.

Doctor of Audiology

Laura Pacini earned her Au.D. from The Ohio State University longer ago than she cares to admit. She previously worked with patients of all ages as she served active duty and retired members of the military and their families. Consequently, Laura holds a special place in her heart for military veterans. Her passion lies in using the latest hearing technology to improve patients’ lives and help them reconnect with the people and sounds they love. When she’s not working, you’ll find her hanging out with her family. She also often has her nose in a book, and loves to continually learn and expand her knowledge.

Heidi Dickhaut, H.I.S.

Heidi Dickhaut, H.I.S.

Hearing Instrument Specialist

Heidi began her time with us as an audiology assistant, working directly with providers and patients. She is very knowledgeable when it comes to helping patients get the best care for their hearing aids. She graduated with her bachelor’s degree in Communicative Disorders from Utah State University in 2017, and has been excited to put her degree to work. Heidi has now been certified as a Hearing Instrument Specialist (2023), which makes her more of an asset at our clinic. She is our go to provider to help patients do annual evaluations, fittings, hearing adjustments and follow up care- plus she is just so much fun.

Heidi is first and foremost a wife, a mother of 4 amazing children, 2 in-laws and now some grandbabies. She has lived all over the world and reports she could eat tacos every day. She loves to smile and bring joy to people’s lives. Heidi is full of life and energy, and is constantly surprising us with her talents. When you come by the office, make sure to say hello.

Natalie

Natalie

Coordinator of Awesomeness

Natalie is our office wonder woman. During the day she is our energetic and bubbly “Coordinator of Awesomeness.” At night she is a wife and mother of two sweet girls and a handsome boy, and mother of 2 cats, Cami and Dot. When she joined our practice, she decided on the title of “Coordinator of Awesomeness.” She decided it was her job to make things happen in a way that patients had a wonderful experience. Now that she is a mom, she has moved to part time and will often bring her children while working in the back office. She also fills in at the front desk when needed. Natalie joining our practice has proven to be a big blessing and we are thankful that she continues to help us and our patients, even when she has the more important and full-time job of being a mom.

 

Natalie is a BYU sports fan. When I asked her about this strange obsession she replied, “Because I was born that way. I bleed blue.” She also plays the violin and is excited to sign in ASL. Her goal in life is to be a stay-at-home mom. We wish her every success in that, and are happy to have her helping our patients have an “Awesome” experience until that day comes.
Kourtney

Kourtney

Office Manager

Kourtney joined us a week after she got home from serving a mission in Chicago for her church. She grew up in Idaho Falls where she did 4H for 10 years; we enjoy hearing the updates and adventures of her show cow and other animals on the farm. Kourtney loves beating her husband at board games and watching all kinds of sports, but especially softball. She and her husband are actively awaiting the arrival of their little girl this fall. We love Kourtney’s sense of humor and love her frequent laugh.
Tawnya

Tawnya

Special Projects Coordinator

Tawnya works at the front desk as needed, but this intelligent caring lady is a self starter and is in charge of special projects. She is currently working on how to help us provide better coordination and care with the Veteran’s Administration. She is a full time mom of 4 children and 2 dogs (Shasta & Pepper), and will spend most of her time working from home.

Tawnya loves multi-day hikes with her family and chases elk every year with her husband. She is not afraid of a challenge. We have wanted her to join the Better Hearing team for a few years and are very pleased to have found an opportunity that will allow her to continue being the amazing mother and wife she is, and bless the lives of our patient’s.

Most of her work is behind the scenes, but if you are lucky enough to meet her you will find that you will want to instantly like her.

Danielle

Danielle

Receptionist

Danielle joined our team March of 2021. She is our “Get-it-Done Girl”, a jack of all trades in many ways. She works primarily in our Rexburg office but you might run across her in Idaho Falls every now and again.

Danielle graduated from Brigham Young University Idaho in 2020 with an associates degree. In her free time, Danielle enjoys being a mom to her sweet little boy and playing games with her husband, even if he wins every time.

Amber

Amber

Bookkeeper

I came to work for Better Hearing and Audiology with over 10 years of Bookkeeping experience. I enjoy working with numbers and making sure everything is accurate. Working for Better Hearing and Audiology has given me the freedom to be successful at work and at home. My biggest goal in life is to raise successful hard-working children. I have 4 children who I love spending time with. In my spare time I love to go camping, hiking, and paddleboarding with my husband and kids.

Adrean

Adrean

Rexburg Receptionist

Adrean is very excited to join our team as a receptionist in our Idaho Falls Office! She has five younger siblings and found that she loved helping to care for them. She is always looking for a way to help those around her, working in a patient-focused clinic like Better Hearing and Audiology gives her that opportunity every day. She loves to make our patients laugh and is excited to learn more about hearing aids so she can better help you!

Adrean is working towards learning French in her spare time. She has hopes to go to school in the future to earn a degree in Child Development. When she isn’t working, you can bet she’s spending time with her 6 siblings and nephew. Otherwise, she keeps busy reading, playing board games, Dungeons and Dragons, cooking, enjoying the outdoors, and spending time with friends. She never turns down the chance to brighten someone else’s day.
Rocio

Rocio

Audiology Assistant

Rocio is our Audiology Assistant who joined us in September. She previously worked in an assisted living center where she grew to love her residents. Some of her favorite memories there were when she would visit with the residents after she finished her shifts at work. Some of those residents are our patients and when they found out that we were looking for an amazing person to join our ranks they convinced Rocio to come and apply. Obviously, we agreed with our patients, she is amazing.

Rocio chose the title of Entusiasta de los audiofonos or Hearing aid enthusiast. She is fluent in Spanish and was born and raised in Idaho Falls. She is a newlywed and loves to Dance. The love of her life, (other than her husband) is her shepard husky mix named Indie after Indiana Jones. Rocio has a special love for seniors. She loves to learn about their lives and help them. She says that it makes her heart warm. So please come in and get to know Rocio and warm up her heart.

 

Belle

Belle

Audiology Assistant

Belle is an Audiology Assistant and Certified Occupational Hearing Conversationist for the Idaho Falls clinic. Previously she worked in hospice care where she found a deep appreciation for the lives of the generations before her and is actively invested in helping patients understand the long-term effects of untreated hearing loss so they can greatly improve their quality of life. Belle worked in audiology for over a year prior to beginning her career at Better Hearing, and quite a few of her previous patients have joined the Better Hearing family with her.

Her and her husband, Ryan, are currently in the process of restoring their 1940s home to its original glory, with the help of their five cats: Janet, Eleanor, Darla, Marlin, and Bast. Belle’s current goal is to increase awareness on the importance of hearing conservation for people who may not know the effects it can have later on in life: making sure patients know what the future holds, how to avoid preventable hearing losses, and how to build healthy hearing habits. As the clinic’s resident “Empress of Experience”, Belle is always looking for the best way to improve patient interactions for all appointment types and purposes: even the shortest walk-in patient should be leaving with a smile if Belle has anything to say about it.

In her free time, Belle can be found at the Idaho Falls Public Library looking for her next favorite book, or in her backyard exploring with her cats. Are you a cat lover too? Come in and see Belle, she has pictures galore to share!

 

Preston

Preston

Audiology Assistant

Preston is an Audiology Assistant. He’s currently attending BYUI in Rexburg and is studying Biomedical science with a plan to go to medical school. He’s the fourth child out of five in his family and has 3 nephews and 1 niece.  He enjoys reading, watching TV and movies and being outdoors with friends and family. He’s excited to be working at Better Hearing and Audiology and looks forward to meeting you! 

 

Dalana

Dalana

Audiology Assistant

Dalana is one of our newest Audiology Assistants who will be working primarily in the Rexburg office. As she and her husband are nearing the empty nesters stage of life, she has more time to devote outside of her home and is looking to make a difference in the lives of others.

Dalana has 5 children and a daughter-in-law who fill her life with joy.  She enjoys decorating her home, organizing, reading WWII books and Sunday evenings playing games with her family. She loves dogs, especially her Chocolate lab border collie mix, Charlotte.

Dalana is excited to gain knowledge in the field of audiology and to make a positive impact in the lives of those she encounters at Better Hearing and Audiology.

 

Misty

Misty

Receptionist

Misty has lived her whole life in the Idaho Falls area. Although she doesn’t love the cold winters, she truly believes that Idaho summers can’t be beat. Misty is married to her high school sweetheart, and they have 3 amazing kids who keep them busy and smiling. Her whole family is busy with everyone having different sports and hobbies they enjoy. Their family motto is “don’t take time for granted.” They fill their free time with making memories and improving their house and themselves. They take full advantage of every summer weekend by filling them with camping, boating, biking, or anything outdoors. When she is not spending time with her family, she is working at our Idaho Falls office interacting with patients and helping with whatever their needs may be. Her daily goal at work is to make sure everyone who calls our office feels like they matter to us when they hang up the phone.

 

Leigh

Leigh

Idaho Falls Receptionist

Leigh Bettis Barnhill was born in Longview, Washington July 1951. She was quite small when moving to Idaho. She has lived most of her life growing up in Nampa-Caldwell area. Leigh went to Elementary and Junior High School in Caldwell, and in her Sophomore year moved to Nampa, where she attended and graduated from Nampa High School. She married Lynn Barnhill in July 1969, and to date have been married for nearly 55 years, they have five children, 3 girls and 2 boys. Leigh and Lynn have 13 grandchildren and 2 great grandsons, who they adore. Leigh has followed her husband in the Military, travelling all over the United States and Europe in the military. In 1989, they left the military life and settled into the civilian life, which led them to settle in Eastern Idaho.

Leigh has worked in the Medical field for over 30 years starting at the Physician owned Salt Lake Clinic, and then moved to Intermountain HealthCare in the Appeals department, where she opportunity to take a Medical Terminology Course, which has helped her a great deal working in the Medical field. From there she moved to Idaho Falls and worked at an ENT office for over 17 years, then after Covid hit, she took 1 year off, due to Covid . In 2021, she was hired with MVH to work in the Idaho Falls Clinic for nearly 3 years, at which time her position was dissolved, and she then applied for a position with Better Hearing and Audiology. Leigh is excited for this new chapter in her life, and for the opportunity to learn more about the Audiology field.

 

What Our Patients Are Saying

Rexburg Location

Cindy
Cindy
17:54 03 May 22
Super friendly and knowledgeable staff. They had great equipment that even let us see inside the ears on a big screen in front of us! They were great to make my son feel comfortable with the tests they performed, talked us through the procedures and their findings, and helped us understand more about how the ear works. It was a warm and comfortable environment. It didn’t feel like a doctors... office at all. So impressed with the lengths they went to to make us feel at ease.read more
Jerrica Robertson
Jerrica Robertson
22:50 20 Oct 21
Savannah was AMAZING!! She made my son feel comfortable and made getting his hearing checked SO MUCH FUN!! She explained everything she was doing and made us feel so comfortable and welcome! The rest of the staff we interacted with were all amazing as well. Such a great place!!
David E Goebel
David E Goebel
00:38 08 Oct 21
Dr. Kaleb is really great. He is great to work with and doesn't try to over sale you something that's not for you. The staff are friendly and very helpful with all of your needs. I would recommend them to everyone who needs to have their hearing checked. They are all great!👍
Natalia Adams
Natalia Adams
17:54 26 Jul 21
We absolutely love this place! I have never felt so well heard and helped. We go here for my 7 year old daughter, and they go above and beyond to help us. I have so much gratitude for all they do for us.
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Idaho Falls Location

Dan Gulbransen
Dan Gulbransen
01:54 26 Aug 22
It’s now been a week since I received my new hearing aids from Melanie in Idaho Falls. I couldn’t be happier. She was very thorough in testing my hearing status and programming my new aids. My hearing and understanding has improved beyond my expectations. In fact, my wife can hardly believe how well I hear her now. During the first couple of days a minor issue surfaced but Heidi completely... eliminated the problem when I visited the office. The staff is friendly and efficient with the service they provide.read more
Chloey Hall
Chloey Hall
04:09 28 Jul 22
I really enjoyed my experience. Except for I wish they would have explained what they were doing with all of the different tests. I love to learn. Also they kind of looked at me like I was crazy for getting my hearing tested even though I was healthy and young. It was a good experience though.
Susan Grover
Susan Grover
02:28 15 Jul 22
Extremely kind and capable. Great exam. I'm very happy with the comfort and effectiveness of my hearing aids. Minimal care.
Lyle Bankhead
Lyle Bankhead
01:43 19 Apr 22
Dr Kalob and his staff are very professional and were a pleasure to deal with. Dr Kalob ran several detailed tests on my hearing before recommending me with the perfect hearing aid. After the aids came in I was called back to go through a thorough and extensive fitting of the aids and instructions on how to charge them and keep them clean. I enjoyed every minute of the appointment I had with... them and will be recommending Dr Kalob's office to all my hearing deficent friends.read more
Richard & Denise Nissen
Richard & Denise Nissen
18:02 11 Feb 22
Upon relocation to Ammon, ID, I was in-need of a new audiologist to care for my hearing loss and near 6-year old hearing aids. On my initial visit I was actually cared for by Dr. Parsons, Melanie, and both audiology assistants (Heidi and Kourtney). Quickly, I sensed a "family' atmosphere with every direct and joint interaction and witnessing the inter-working relationships they have with one... another. They not only helped determine a new base-line for my hearing loss and potential tinitus 'cure', but were able to update my current aids with latest firmware and bring up the corrective levels much closer to the target I need (especially to better hear my wife - and this is IMPORTANT!!). They also explained (quite rationally) that complete tests should be regularly done (1-1.5 years) to assess and stay on top of how the aids need to be configured to best address hearing loss levels. I hadn't had full testing by my prior audiologist in over 5 years, so this was definitely needed and makes complete sense. I look forward to upgrading to the latest chip technology and upgrading to a rechargeable aid set in another month. As a musician and someone who wants to enjoy marriage and our 8 grandkids without missing conversations and etc., I'm grateful there is a remedy. I look forward to partnering with BH&A to help me do just that! The tumbler full of goodies was a nice touch, too. Thanks!read more
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Contact Us

Hours of Operation

Mon - Fri: 9 am – 5 pm

Rexburg Location

218 Dividend Dr. #2, Rexburg, ID 83440
208-359-2727

Idaho Falls Location

1753 W. Broadway, Idaho Falls, ID 83402
208-524-4445

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