We believe in bettering relationships by improving communication through better fit technologies, diagnostic testing, teaching communication strategies, and hearing preservation.
We work with most insurances
Focus is On the Patient
Only pay for services you need, as you need them
We also are one of the only hearing healthcare practices that consistently performs real ear and speech mapping – which is an industry best practice, which benefits you the patient.
Because of our practice philosophies, Better Hearing and Audiology has been voted Post Register
Bettering Relationships by Improving Communication
Hearing is how we communicate with the world and to each other. Hearing affects our relationships and how we interact at home, church, with friends, with nature, and the world. Those relationships help give our lives meaning and purpose. We decided to use the word communication instead of hearing, because we are focused on not just helping our patients hear better, but using that hearing effectively.
Best Fit Technologies
We use recommended, established best fit practices (Clinically proven methods that give the best results such as real ear or speech mapping) as much as possible to get the best results. Although this takes a little more time and equipment, it improves patient results. Part of best fit practices mean we actually test the hearing devices on you to make sure they are doing what they are supposed to and making sure that the hearing devices are helping you in the situations that are important to you. We work with and have many patients who don’t yet need hearing aids and patients that need more than hearing aids. There are many options to help, some of them at little to no cost.
Although we work with hearing devices, we also do medical audiology where our doctors and staff work with your physician to determine the cause location of the hearing loss. If we are not your first office to visit, you may notice many pieces of diagnostic equipment that are not commonly found in most hearing offices. Our testing is very important in how the loss is treated, as well as determining how to prevent it from getting worse. Because our services are provided by Audiologists credentialed with Medicare and other insurances, we are able to do much more than just test for the purpose of selling a hearing aid. Medical audiology is an important part of our practice and we do bill insurance for that testing. Working with your insurance helps us keep our hearing aid pricing down.
Teaching Communication Strategies
Communication is so much more than just hearing. We focus on how to get the most out of your communication by teaching how hearing works, how to maximize the situation, and improve your brain’s ability to work with what it is hearing.
85-90% of adult hearing loss is considered permanent, and requires some type of amplification to improve hearing ability. There are many types of hearing protection that are designed to still let you do what you want. For example if you want to ride your Harley while listening to your favorite music and not damage your hearing, we have a solution for that.
Meet Our Team
Dr. Kalob Parsons, Au.D.
Doctor of Audiology/Owner
Dr. Kalob Parsons was raised in Arco, Idaho. When talking about his childhood, he said, “My parents, Rod and Virginia, taught me how to have fun working hard and living within my means.” He married Amy Murdoch from Idaho Falls and they now have 7 children who keep their home entertained and very busy.
After a couple of years of working out of state he was able to return home to Idaho Falls. Having served eastern Idaho for 11 years, he and his wife decided to open their own practice in 2015. Dr. Kalob said, “Going out on my own has been one of the hardest and most rewarding decisions I have ever made. It has brought my family closer, I can help my patients in ways that I was never able to do before, and we now have a better mechanism to teach our children blessings of hard work.” Although 7 kids and his own practice is enough to keep anyone busy, Kalob also loves gardening and Scouting.
Dr. Kim Briggs, Au.D.
Doctor of Audiology
Dr. Kim Briggs Au.D. has been practicing in the area for over 15 years. She and Dr. Parsons were co-workers for 7 of those and developed a deep respect and friendship. She was the driving force that got pediatric hearing testing going in the Idaho Falls and Rexburg area. She tested our “Best Practice” methodology with some loved ones and caught on fire with the difference it made. She caught the vision making a difference in people’s lives. She joined our practice and significantly reduced her retirement time. She is an answer to our prayers. Thousands of lives have been blessed by this amazing lady’s career and we thrilled to now have her as part of Better Hearing.
Kim started her Audiology career later in life, going back to school and getting her masters in audiology after her kids were grown. Towards what many would consider the twilight of her career, she chose to start a doctoral audiology program. She felt it would help her due a better job taking care of her patients and to inspire her grand children. She recently finished serving a mission to India where she and her husband taught self-reliance. She found that when she went to India, women were not seen as equals, and many were raised to think they were a burden. Her title of Doctor allowed her to inspire many young women and to be heard and listened to in situations that she would normally not have been welcomed in, because of her gender. She was also the driving force that brought her church’s “pathway” program to individual homes, making this valuable education program accessible to numerous individuals, allowing them to increase their standard of living and giving hope.
Kim and her husband also run the Haunted Mill in Teton, Idaho where they have bring joy to thousands every year. Come and meet this inspiring lady.
Melanie Muhlestein, M.S.
Melanie graduated from Utah State University with her Masters degree in Audiology in 1996. She has two grown boys; they are all currently in school, as Melanie is working on her Doctorate of Audiology degree and her sons in various undergrad degrees. Melanie has experience working in the schools with deaf and hard of hearing children, and began working at Better Hearing in 2019. She still enjoys seeing her school kiddos when they stop in the office.
Melanie splits her time between the Idaho Falls and Rexburg offices. In addition to the performing hearing evaluations and fitting hearing aids, she specializes in Auditory Processing Disorder and is very passionate about testing and directing those diagnosed to specialized SLPs for help. She has experience working with FM systems and BAHAs as well. When Melanie has free time she enjoys music, reading, and kayaking.
Heidi has been a great addition to our team as an Audiology Assistant. She will be working directly with patients in teaching them how to clean their hearing aids and how to use them and their accessories. She takes care of walk in hearing aid cleanings. She graduated with a Bachelor’s degree in Communicative Disorders in Dec. 2017 from Utah State University, and was very excited to put the degree to work by joining us. She loves working with all kinds of people. We have found Heidi to have a very level head, and she is a lot of fun to work with.
Heidi is first and foremost a wife and a mother of 4 beautiful children. She has lived all over the world, and reports she could eat tacos everyday. She loves to smile and bring joy to people’s lives. Heidi is full of life and energy, and is constantly surprising us with her talents. When you come into the office around a holiday and see decorations, you can be assured Heidi had a hand in it.
Coordinator of Awesomeness
Natalie is our office wonder woman. During the day she is our energetic and bubbly “Coordinator of Awesomeness.” At night she is a wife, college student, a mother of a little girl, a bouncing baby boy, and mother of 2 cats, Cami and Dot. When she joined our practice she decided on the title of “Coordinator of Awesomeness.” She decided it was her job to make things happen in a way that patients had a wonderful experience. Now that she is a mom, she has moved to part time and will often bring her children while working in the back office. She also fills in at the front desk when needed. Natalie joining our practice has proven to be a big blessing and we are thankful that she continues to help us and our patients, even when she has the more important and full time job of being a mom.
Natalie is a BYU sports fan. When I asked her about this strange obsession she replied, “Because I was born that way. I bleed blue.” She also plays the violin and is excited to sign in ASL. Her goal in life is to be a stay at home mom. We wish her every success in that, and are happy to have her helping our patients have an “Awesome” experience until that day comes.
Special Projects Coordinator
Tawnya works at the front desk as needed, but this intelligent caring lady is a self starter and is in charge of special projects. She is currently working on how to help us provide better coordination and care with the Veteran’s Administration. She is a full time mom of 4 children and 2 dogs (Shasta & Pepper), and will spend most of her time working from home.
Tawnya loves multi-day hikes with her family and chases elk every year with her husband. She is not afraid of a challenge. We have wanted her to join the Better Hearing team for a few years and are very pleased to have found an opportunity that will allow her to continue being the amazing mother and wife she is, and bless the lives of our patient’s.
Most of her work is behind the scenes, but if you are lucky enough to meet her you will find that you will want to instantly like her.
Kourtney joined us a week after she got home from serving a mission in Chicago for her church. She grew up in Idaho Falls where she did 4H for 10 years; we enjoy hearing the updates and adventures of her show cow and other animals on the farm. We love Kourtney’s sense of humor, and love her frequent laugh. Not only is this busy young lady working with us and on her family farm, but she is also majoring in Elementary Education through online night classes.
Kourtney enjoys a good chase and no joshing aside, she is a great catch. We feel she is a great addition to our team, and we are glad we caught her. Yes, there is an inside joke here. One that when she explains it, she will have a huge smile on her face that will brighten the room.
Danielle joined our team March of 2021. She is our “Get-it-Done Girl”, a jack of all trades in many ways. She works primarily in our Rexburg office but you might run across her in Idaho Falls every now and again.
Danielle graduated from Brigham Young University Idaho in 2020 with an associates degree. In her free time, Danielle enjoys being a mom to her sweet little boy and playing games with her husband, even if he wins every time.
Idaho Falls Receptionist
Cailee works in our Idaho Falls office as a receptionist, but she is training to help our other Audiology assistants as well. She loves meeting new people and learning about them, “it makes each day different and interesting.”
Cailee is a senior at Brigham Young University Idaho, she is majoring in Supply Chain Management. In her free time, she gets super crafty. She loves learning new skills, some of which include sewing, baking bread, and doing vinyl art on her cricut. She and her husband have a 1.5 yr old Australian Shepherd, Milo, he loves playing fetch and going on walks.
Idaho Falls Receptionist
The newest addition to the Better Hearing family and we are so happy to have her. Jayci’s bio is still pending but we can’t wait to share more about her with you!
George has been an amazing addition to our team as our bookkeeper/resident IT professional. He also works as a COO for Pacific Northwest Managed Business and IT systems, keeping him super busy. George was born into an Air Force family in Oregon, and then joined the Air Force himself 10 days after his High School graduation in Washington. He became a member of the Church of Jesus Christ of Latter-day Saints while in Germany then served a mission for the church in Pennsylvania.
George has been married to his sweetheart Virginia for nearly 42 years and together they have 5 daughters and 9 grandchildren. He received his Bachelor of Science in Business Management from Phoenix University in 2009 and a MBA in 2011. He has been it the Information Technology sector since 1988. He has also owned, operated, and sold several successful businesses during this same time
What Our Patients Are Saying
Idaho Falls Location
Hours of Operation
Mon - Fri: 9 am – 5 pm