About Us
We believe in bettering relationships by improving communication through better fit technologies, diagnostic testing, teaching communication strategies, and hearing preservation.
We work with most insurances
Focus is On the Patient
Only pay for services you need, as you need them
OR
Membership Program
Best Hearing Possible, All services for 4 years
This program is for those who want the very best treatment. Not only does this program include premium hearing aids, it includes all of our professional services as well as a 4 year service package and a price lock guarantee at renewal. This is as low as $210 per month on approved credit.
We also are one of the only hearing healthcare practices that consistently performs real ear and speech mapping – which is an industry best practice, which benefits you the patient.
Because of our practice philosophies, Better Hearing and Audiology has been voted Post Register
Bettering Relationships by Improving Communication
Hearing is how we communicate with the world and to each other. Hearing affects our relationships and how we interact at home, church, with friends, with nature, and the world. Those relationships help give our lives meaning and purpose. We decided to use the word communication instead of hearing, because we are focused on not just helping our patients hear better, but using that hearing effectively.
Best Fit Technologies
We use recommended, established best fit practices (Clinically proven methods that give the best results such as real ear or speech mapping) as much as possible to get the best results. Although this takes a little more time and equipment, it improves patient results. Part of best fit practices mean we actually test the hearing devices on you to make sure they are doing what they are supposed to and making sure that the hearing devices are helping you in the situations that are important to you. We work with and have many patients who don’t yet need hearing aids and patients that need more than hearing aids. There are many options to help, some of them at little to no cost.
Diagnostic Testing
Although we work with hearing devices, we also do medical audiology where our doctors and staff work with your physician to determine the cause location of the hearing loss. If we are not your first office to visit, you may notice many pieces of diagnostic equipment that are not commonly found in most hearing offices. Our testing is very important in how the loss is treated, as well as determining how to prevent it from getting worse. Because our services are provided by Audiologists credentialed with Medicare and other insurances, we are able to do much more than just test for the purpose of selling a hearing aid. Medical audiology is an important part of our practice and we do bill insurance for that testing. Working with your insurance helps us keep our hearing aid pricing down.
Teaching Communication Strategies
Communication is so much more than just hearing. We focus on how to get the most out of your communication by teaching how hearing works, how to maximize the situation, and improve your brain’s ability to work with what it is hearing.
Hearing Preservation
85-90% of adult hearing loss is considered permanent, and requires some type of amplification to improve hearing ability. There are many types of hearing protection that are designed to still let you do what you want. For example if you want to ride your Harley while listening to your favorite music and not damage your hearing, we have a solution for that.
Meet Our Team
Dr. Kalob Parsons, Au.D.
Doctor of Audiology/Owner
Dr. Kalob Parsons was raised in Arco, Idaho. When talking about his childhood, he said, “My parents, Rod and Virginia, taught me how to have fun working hard and living within my means.” He married Amy Murdoch from Idaho Falls and they now have 7 children who keep their home entertained and very busy.
After a couple of years of working out of state he was able to return home to Idaho Falls. Having served eastern Idaho for 11 years, he and his wife decided to open their own practice in 2015. Dr. Kalob said, “Going out on my own has been one of the hardest and most rewarding decisions I have ever made. It has brought my family closer, I can help my patients in ways that I was never able to do before, and we now have a better mechanism to teach our children blessings of hard work.” Although 7 kids and his own practice is enough to keep anyone busy, Kalob also loves gardening and Scouting.
Morgan Payne, Au.D.
Doctor of Audiology
Dr. Morgan Payne graduated from Texas Tech University Health Sciences Center with her Doctor of Audiology degree in 2024. Morgan worked for Better Hearing throughout her 4th year externship growing her skills and knowledge as a clinician as well as developing strong relationships with her patients. She cares for and treats a wide range of ages from newborns to adults. She is passionate about diagnostic testing and helping patients determine the root cause of their hearing loss and tinnitus and determining the best treatment plan.
Morgan enjoys spending her free time and weekends outdoors with family and friends. Her favorite activities include fly fishing, camping, hiking, biking, downhill and cross-country skiing and anything that allows her to enjoy the great outdoors. Morgan says that Eastern Idaho is a great place for her to serve her patients and community as well as enjoying the beautiful outdoors.
Laura Pacini, Au.D.
Doctor of Audiology
Laura Pacini earned her Au.D. from The Ohio State University longer ago than she cares to admit. She previously worked with patients of all ages as she served active duty and retired members of the military and their families. Consequently, Laura holds a special place in her heart for military veterans. Her passion lies in using the latest hearing technology to improve patients’ lives and help them reconnect with the people and sounds they love. When she’s not working, you’ll find her hanging out with her family. She also often has her nose in a book, and loves to continually learn and expand her knowledge.
Heidi Dickhaut, H.I.S.
Hearing Instrument Specialist
Heidi began her time with us as an audiology assistant, working directly with providers and patients. She is very knowledgeable when it comes to helping patients get the best care for their hearing aids. She graduated with her bachelor’s degree in Communicative Disorders from Utah State University in 2017, and has been excited to put her degree to work. Heidi has now been certified as a Hearing Instrument Specialist (2023), which makes her more of an asset at our clinic. She is our go to provider to help patients do annual evaluations, fittings, hearing adjustments and follow up care- plus she is just so much fun.
Heidi is first and foremost a wife, a mother of 4 amazing children, 2 in-laws and now some grandbabies. She has lived all over the world and reports she could eat tacos every day. She loves to smile and bring joy to people’s lives. Heidi is full of life and energy, and is constantly surprising us with her talents. When you come by the office, make sure to say hello.
Brady Clayton
Audiology Extern
Brady Clayton is a fourth-year doctoral extern from Bakersfield, CA. He is a dedicated clinician who loves working with patients of all ages. Brady’s main focus is patient-centered care and the integration of evidence-based practices to provide his patients with the best possible treatment. He believes that each person who walks through the door should be treated like family and receive personalized and effective care. Outside of his professional endeavors, Brady enjoys spending quality time with his wife and family. His favorite hobbies include listening to podcasts to increase his knowledge about the world around him, delving into a good sci-fi novel, and watching/playing basketball.
Natalie
Coordinator of Awesomeness
Kourtney
Office Manager
Tawnya
Special Projects Coordinator
Tawnya works at the front desk as needed, but this intelligent caring lady is a self starter and is in charge of special projects. She is currently working on how to help us provide better coordination and care with the Veteran’s Administration. She is a full time mom of 4 children and 2 dogs (Shasta & Pepper), and will spend most of her time working from home.
Tawnya loves multi-day hikes with her family and chases elk every year with her husband. She is not afraid of a challenge. We have wanted her to join the Better Hearing team for a few years and are very pleased to have found an opportunity that will allow her to continue being the amazing mother and wife she is, and bless the lives of our patient’s.
Most of her work is behind the scenes, but if you are lucky enough to meet her you will find that you will want to instantly like her.
Amber
Bookkeeper
I came to work for Better Hearing and Audiology with over 10 years of Bookkeeping experience. I enjoy working with numbers and making sure everything is accurate. Working for Better Hearing and Audiology has given me the freedom to be successful at work and at home. My biggest goal in life is to raise successful hard-working children. I have 4 children who I love spending time with. In my spare time I love to go camping, hiking, and paddleboarding with my husband and kids.
Adrean
Rexburg Receptionist
Adrean is very excited to join our team as a receptionist in our Idaho Falls Office! She has five younger siblings and found that she loved helping to care for them. She is always looking for a way to help those around her, working in a patient-focused clinic like Better Hearing and Audiology gives her that opportunity every day. She loves to make our patients laugh and is excited to learn more about hearing aids so she can better help you!
Dalana
Audiology Assistant
Dalana is one of our newest Audiology Assistants who will be working primarily in the Rexburg office. As she and her husband are nearing the empty nesters stage of life, she has more time to devote outside of her home and is looking to make a difference in the lives of others.
Dalana has 5 children and a daughter-in-law who fill her life with joy. She enjoys decorating her home, organizing, reading WWII books and Sunday evenings playing games with her family. She loves dogs, especially her Chocolate lab border collie mix, Charlotte.
Dalana is excited to gain knowledge in the field of audiology and to make a positive impact in the lives of those she encounters at Better Hearing and Audiology.
Kyra
Audiology Assistant
Kyra is one of our audiologist assistants. Kyra is here to help our patients with all of their hearing aid troubleshooting needs. She hopes to be able to help everyone who walks through our door and make their day better by the time they leave.
Kyra grew up in the Idaho Falls area with her four younger siblings and loves it here. She graduated from the College of Eastern Idaho in 2023 with two general associate’s degrees and since has been attending flight school with hopes of becoming a commercial pilot someday. She loves spending her free time painting or being outside with her dogs, family, and friends.
Kyra hopes to gain more knowledge in the field of audiology and be able to make a positive impact on all those she meets at Better Hearing & Audiology.
Sydni
Receptionist
Sydni is the receptionist at our Idaho Falls location. She grew up in the Idaho Falls area and although she moved away, she realized that home is where she belongs and came back to Idaho Falls. Sydni’s favorite pastime is to read books and live life to the fullest. Her favorite quote is “When it feels scary to jump, that is exactly when you jump, otherwise you end up staying in the same place your whole life.” She has learned that to be the best person she can be she has to take risks and allow herself to try new things even if it is scary.
Sydni’s goal is to make your day a little bit better than it was before you met her and is excited to work for such a wonderful office. She is looking forward to bettering relationships by helping you get the best care possible.
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Hours of Operation
Monday: 10 am – 6 pm
Tue - Fri: 8 am - 6 pm