Careers

Our busy office is searching for a FULL-TIME audiology technician. A medical background is not necessary. We provide computer-based and in-person training for all skills needed. A qualified applicant already has great customer service, organizational skills, good tech skills, and can learn quickly.

2 Steps to Apply

Submit a resume to hiring.BHA@gmail.com

Submit a “video interview” at https://mymba.io/mba/applications?companyID=f1d824eb-f8da-4421-97cf-481d7b9802bd&type=default — This video platform will prompt you with several questions that will help us get to know you. Please leave your name and phone number in the video response or we will not be able to contact you. Note, it may take a few minutes for the video files to upload, so please keep the webpage open until you receive the “Thank you for your application!” message.

To allow us to provide our patients with 100% of our attention during the day, please do not call the office for questions about career opportunities.

Better Hearing and Audiology LLC is a locally owned, world-class hearing care business with clinics in Rexburg, Idaho Falls, and Ammon, ID. Check out our 580+ 5-star Google reviews to see how we excel in serving our patients. We believe we change people’s lives as we improve their ability to communicate.

Benefits

This is a salaried position starting at $34,000/year. Paid time off includes 6 holidays, 80 hours vacation, and 30 hours sick per year. 401k with employer matching and life insurance after time worked requirements are met. Monthly production bonus. Two $1,000/year raises when CAOHC and audiology technician competencies are achieved.

We are looking for someone who will love and serve our patients and whom our patients will love as well. Our team loves working here because our office has a productive, warm, and inviting spirit and we are passionate about what we do. We are hoping to find someone to join our team who will enhance the spirit of our office and our mission of bettering relationships through better hearing.

This is a physically active job. The audiology technician spends about 60% of the day standing and/or walking.

We want you to enjoy working with us. Please watch our office video at https://youtu.be/bzjWDYdsgPQ to see if you would be comfortable with our office culture.

We Are a Good Fit If You:

Will help our doctors succeed. Give patients such an amazing experience that they not only tell their friends but are willing to invest in their hearing health. Share your opinions and insights during office meetings. Strive for improvement through training, role play, ongoing education, and goal setting. Enjoy dad jokes and an “Aud” sense of humor. Can help a technologically challenged person reset their Apple ID, move an app to their home screen, or pair a device to Bluetooth.

We Are NOT a Good Fit If You:

Cannot show up on time ready to work. Do not like elderly people or young children. Do not like answering the phone with a smile and helping sometimes confused patients. Have a voice so soft that others struggle to hear you, especially someone with hearing loss. Are not willing to ask for help to learn and improve. We are very protective of our culture, so if you are looking for a quick hire where we won’t contact your references, we are not a good fit.

Do You Have?

Excellent customer service skills and a warm personality? 5-star customer service? Strong organizational skills and the ability to prioritize tasks? Good computer skills and a willingness to be trained on our software (CounselEar), multiple brands of hearing aid apps, and multiple phone types? The ability to enjoy an “Aud” sense of humor and have fun while working hard?

Duties Include:

Preparing patients for appointments and supporting the audiologist. Maintaining hearing aid stock. Cleaning and repairing hearing aids, assisting walk-ins, and scheduling follow-up appointments. Teaching patients how to use their hearing aids and related apps and technologies.

Training

All tuition and travel expenses for required classes are paid for by the employer.

Audiology Technician Competency — To be completed within the first 6 months. When deemed competent: $1,000/year raise.

CAOHC Certification and Competency — Typically completed within 4–6 months depending on class availability. After passing the class and competently completing 30 in-office CAOHC tests: $1,000/year raise.

Schedule

Monday–Thursday, 8:00 AM–5:30 PM, with occasional Fridays.

Our audiologists love working at Better Hearing and Audiology. Our patients love us too. (Check out our 580+ 5-star Google reviews) We are so popular we would like a 4th year student to join us in scenic, southeast Idaho to serve in our Idaho Falls and Rexburg clinics. We have hosted 4th years the last two years and it has been a great experience for our students and us.

Idaho is one of the fastest-growing states in the nation. Idaho Falls is the commercial hub for southeast Idaho. It has been rated as the “Best Performing Small City” 3 out of the last 4 years by the Milken Institute. The beautiful Snake River cuts through our town and is surrounded by a 10-mile-long hiking loop. Rexburg is 30 minutes to the north. We are within 2 hours of Yellowstone National Park and Jackson Hole Wyoming. Our surrounding country is full of fishing, boating, hiking, hunting, and skiing opportunities.

Our local economy is built on both science and agriculture. The Idaho National Laboratory sits about an hour to the west of Idaho Falls bringing in scientists and engineers that help create a stable, well-funded population. Idaho State University is one hour to the south. Better Hearing and Audiology frequently serves as a practicum site for their audiology students. Rexburg is home to BYU-Idaho, a flourishing private college. Both communities are surrounded by potato and grain fields.

Better Hearing and Audiology provides diagnostic, dispensing, tinnitus, and ABR services for patients ages 0-115. Opportunities to develop a balance program are available for the right candidate. We serve all southeast Idaho and into Montana and Wyoming. 4th year students will work at both locations. Au.D 4th year externships will be coordinated with your university and the State of Idaho requirements. There may be opportunity for full time employment after graduation.

Following best practices is an integral part of all we do which means doing Real Ear on every hearing aid treatment. Getting the best technology match for each patient means we work with all major hearing aid manufacturers. It is the provider who decides what is the best prescription match for each patient. Taking care of our whole community means we work with the VA, Medicare, Medicaid, Vocational Rehab, and many insurance companies. Our motto is “Better Hearing–Better Relationships”. We truly believe better hearing for our patients means they are enabled to have better relationships with their loved ones and community members which is why what we do and how we do it is so important.

Why should you want to work with us? One of our core values is everyone leaves better than when they came, this includes our staff and students. We are willing to invest in you! We have sent providers (including 4th year externs) to trainings for tinnitus, dementia, auditory processing etc. Last year, our providers as a group traveled to Dallas to learn about the brain. Our providers held a brain and learned about the auditory pathways and tinnitus generation sites. Many of our audiologists have picked an area and become experts and adjunct staff to universities, etc. Dr. Parsons has coauthored a book about hearing loss. Some of our professional staffs’ 3 year goals is to move to 3 days a week for better work-life balance (Moms and Grandmas). We are actively trying to make that possible.

4th year extern benefits: $44k/year, 80 hours vacation/year, 30 hours sick leave/year, 6 paid holidays/year, and paid education opportunities. $100/month medical stipend. Moving expense reimbursement up to $2000. A family-friendly area to live in and great staff to work with.

To apply please send resumes and questions to hiring.BHA@gmail.com or schedule a phone chat with Heidi Dickhaut and/or Dr. Parsons by calling (208) 604-5003.