NOW HIRING. JOIN OUR TEAM.

Our audiologists love working at Better Hearing and Audiology. Our patients love us too. (Check out our 380+ 5-star Google reviews) We are so popular we would like a 4th year student to join us in scenic, southeast Idaho to serve in our Idaho Falls and Rexburg clinics. We have hosted 4th years the last two years and it has been a great experience for our students and us.

Idaho is one of the fastest-growing states in the nation. Idaho Falls is the commercial hub for southeast Idaho. It has been rated as the “Best Performing Small City” 3 out of the last 4 years by the Milken Institute. The beautiful Snake River cuts through our town and is surrounded by a 10-mile-long hiking loop. Rexburg is 30 minutes to the north. We are within 2 hours of Yellowstone National Park and Jackson Hole Wyoming. Our surrounding country is full of fishing, boating, hiking, hunting, and skiing opportunities.

Our local economy is built on both science and agriculture. The Idaho National Laboratory sits about an hour to the west of Idaho Falls bringing in scientists and engineers that help create a stable, well-funded population. Idaho State University is one hour to the south. Better Hearing and Audiology frequently serves as a practicum site for their audiology students. Rexburg is home to BYU-Idaho, a flourishing private college. Both communities are surrounded by potato and grain fields.

Better Hearing and Audiology provides diagnostic, dispensing, tinnitus, and ABR services for patients ages 0-115. Opportunities to develop a balance program are available for the right candidate. We serve all southeast Idaho and into Montana and Wyoming. 4th year students will work at both locations. Au.D 4th year externships will be coordinated with your university and the State of Idaho requirements. There may be opportunity for full time employment after graduation.

Following best practices is an integral part of all we do which means doing Real Ear on every hearing aid treatment. Getting the best technology match for each patient means we work with all major hearing aid manufacturers. It is the provider who decides what is the best prescription match for each patient. Taking care of our whole community means we work with the VA, Medicare, Medicaid, Vocational Rehab, and many insurance companies. Our motto is “Better Hearing–Better Relationships”. We truly believe better hearing for our patients means they are enabled to have better relationships with their loved ones and community members which is why what we do and how we do it is so important.

Why should you want to work with us? One of our core values is everyone leaves better than when they came, this includes our staff and students. We are willing to invest in you! We have sent providers (including 4th year externs) to trainings for tinnitus, dementia, auditory processing etc. Last year, our providers as a group traveled to Dallas to learn about the brain. Our providers held a brain and learned about the auditory pathways and tinnitus generation sites. Many of our audiologists have picked an area and become experts and adjunct staff to universities, etc. Dr. Parsons has coauthored a book about hearing loss. Some of our professional staffs’ 3 year goals is to move to 3 days a week for better work-life balance (Moms and Grandmas). We are actively trying to make that possible.

4th year extern benefits: $19/hour, 80 hours vacation/year, 30 hours sick leave/year, 6 paid holidays/year, and paid education opportunities. $100/month medical stipend. Moving expense reimbursement up to $2000. A family-friendly area to live in and great staff to work with.

To apply please send resumes and questions to Amy Parsons at amy@btrhear.com or schedule a phone chat with Amy and Dr. Parsons by calling (208) 696-0921.

Now Hiring

Audiology Assistant

Full-Time Position

Job Description

Our busy office is searching for a FULL-TIME audiology assistant. We will train on all necessary audiology assistant skills. A medical background is not necessary. However, a qualified applicant already has great customer service and organizational skills, as well as good tech skills. A qualified applicant learns easily. This role includes assisting at the front desk.

Better Hearing and Audiology LLC is a locally owned, world-class hearing care business with clinics in Rexburg and Idaho Falls, ID. Check out our 370+ 5-star Google reviews to see how we excel in serving our patients. We believe we change people’s lives as we improve their ability to communicate.

Benefits

• Paid time off: 6 holidays, 80 hours vacation, & 30 hours sick per year.
• 401(k) with employer matching & life insurance after time worked requirements are met.
• Monthly production bonus.
• Two $0.50/hour raises when CAOHC competent and Audiology assistant competent.
• Hearing Care discounts.

We are looking for someone who will love and serve our patients and whom our patients will love as well. Our team loves working here because our office has a productive, warm, and inviting spirit, and we are passionate about what we do. We are praying to find someone to join our team who will enhance the spirit of our office and our mission of bettering relationships through better hearing.

Because of the education investment we make, we require a two-year commitment of employment. This is essentially an apprenticeship.

This is a physically active job. The audiology assistant spends about 60% of the day standing and/or walking.

We want you to enjoy working with us. Please watch our “Trolls” video to see if you would be comfortable with some of our office activities.

2 Steps to Apply

1. Submit a resume on Indeed.
2. Submit a “video interview” at this link. This video platform will prompt you with 5 questions that will let us get to know you.

To allow us to provide our patients with 100% of our attention during the day, please do not call the office for questions about career opportunities.

More Info About the Job

We Are a Good Fit If You:

• Will help our doctors succeed, despite themselves.
• Give such an amazing experience to patients that they not only tell their friends but are willing to invest in better hearing to improve their lives.
• Share your opinions and insights during office meetings.
• Strive for improvement through training, role play, ongoing education, and goal setting.
• Enjoy dad jokes and an “Aud” sense of humor.
• Can help someone reset their Apple ID, move an app to their home screen, or pair a device to Bluetooth.

We Are NOT a Good Fit If:

• You haven’t held down at least one job for 2 years straight or can’t show up on time.
• You do not like elderly people or young children.
• You don’t like answering the phone with a smile and handling sometimes confused patients.
• Your voice is too soft for someone with hearing loss to hear you clearly.
• You are not willing to ask for help to learn and always improve.

We are very protective of our culture, so if you are looking for a quick hire where we won’t contact your references, then we are not a good fit.

Do You Have?

• Excellent customer service skills and a warm personality?
• 5-Star customer service?
• Strong organizational skills—Can you prioritize tasks?
• Good computer skills—Willing to be trained on our software (CounselEar) and multiple brands of hearing aid apps and phone brands?
• An ability to enjoy an “Aud” sense of humor and have fun while working hard?

The Audiology Assistant’s Duties Include:

• Preparing the patient for the visit and supporting the audiologist.
• Maintaining hearing aid stock.
• Cleaning and repairing hearing aids, assisting walk-ins, and scheduling follow-up appointments.
• Teaching patients about hearing aid use and apps/technologies.
• Completing training (all tuition/traveling for class expenses paid by the employer).

Audiology Assistant Competency

Normally completed within 6-9 months of hire date. Assistant will be independent in prepping patients for appointments and assisting the provider as needed. When deemed competent: $0.50/hour raise.

CAOHC Certification and Competency

For more information, see CAOHC website. Typically completed within 4-6 months of hire (depending on class availability). After passing the class, the employee will complete 30 in-office CAOHC tests. After achieving this: $0.50/hour raise.

Job Details

• Job Type: Full-time, Monday–Friday
• Pay: $16.50 – $19.50 per hour
• Expected Hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Life insurance
• Paid time off
• Paid training

Schedule:

• Monday to Friday
• No weekends

Application Questions:

• Are you able to commit to the 2-year minimum?
• Do you understand that to be considered for the position you must share a video interview at this link?

Education:

High school or equivalent (Required)

Work Location:

In-person